Hi, I’m Nina Quodt.

As an Account Manager at an international tech company, I specialize in developing strong relationships with clients and helping them achieve their business objectives. Based in the Barcelona area, fluent in English and as a native German speaker, I have a proven track record of exceeding client expectations and driving growth. I am passionate about delivering innovative solutions and driving long-term success for my clients.

CLIENT RELATIONSHIP MANAGER

Radial (previously EBay Enterprise)

July 2014 - June 2023

• Cultivating and nurturing client relationships to ensure their satisfaction and ongoing partnership
• Offering comprehensive support for Order Management System (OMS) and Omnichannel solutions, addressing any issues and optimizing their functionality.
• Facilitating the smooth onboarding of new Dropship vendors, ensuring seamless integration and efficient collaboration.
• Delivering regular monthly and quarterly feedback on key performance indicators (KPIs) through detailed reports and productive QBR (Quarterly Business Review) meetings.
• Assisting in the successful implementation of new products, projects, upgrades, and changes within the Omnichannel solution, providing valuable support throughout the process.

TEAM LEADER ORDER MANAGEMENT AND LOGISTICS

W.R. Grace

Aug 2010 - Oct 2013

• Interface between departments and business customers
• Implementation of new fields of activity (e.g. export), new roles and quality management
• Supervising of German order management and order fulfillment team
• Optimizing and documenting SAP and work processes

TECHNICAL SUPPORT MANAGER

Sellbytel Group / Agency of the BBDO Worldwide Network

Feb 2008 - Aug 2010

• Managed customer contact center teams with 25 - 30 support representatives.
• Strategizing and streamlining operational procedures for efficient planning and organization.
• Providing comprehensive coaching and training to empower and develop skills of team members.

CUSTOMER CARE SERVICE AGENT

Sellbytel Group GmbH / Agency of the BBDO Worldwide Network

Aug 2007 - Jan 2008

• Maintaining client relationships by giving technical product support

ASSISTANCE TO PROJECT MANAGEMENT

SAP AG

Jun 2003 - Feb 2007

• While pursuing my degree, I provided essential support to project management, contributing to the successful running of the Bundeswehr project.

Languages

• German (native)
• English (sound knowledge)
• Spanish (sound knowledge)
• French (conversational level)
• Catalan (good understanding)